{"id":78,"date":"2026-03-09T13:23:28","date_gmt":"2026-03-09T13:23:28","guid":{"rendered":"https:\/\/wildesignagency.com\/?page_id=78"},"modified":"2026-04-02T09:29:42","modified_gmt":"2026-04-02T09:29:42","slug":"sass-order-management-system","status":"publish","type":"page","link":"https:\/\/wildesignagency.com\/index.php\/sass-order-management-system\/","title":{"rendered":"ERP platform &#8211; order management"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-8a368f38 wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-medium-font-size is-layout-flex wp-container-core-columns-is-layout-7389a5db wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center has-small-font-size has-global-padding is-layout-constrained wp-block-column-is-layout-constrained\">\n<p>Intro<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center has-small-font-size has-global-padding is-layout-constrained wp-block-column-is-layout-constrained\">\n<p>Time<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center has-small-font-size has-global-padding is-layout-constrained wp-block-column-is-layout-constrained\">\n<p class=\"has-small-font-size\" style=\"margin-top:0;margin-bottom:0\">Role<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-medium-font-size is-layout-flex wp-container-core-columns-is-layout-7389a5db wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-right:0;padding-left:0\">\n<div class=\"wp-block-column has-global-padding is-layout-constrained wp-container-core-column-is-layout-95730b41 wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-bottom:0\">\n<p>Order management<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-global-padding is-layout-constrained wp-container-core-column-is-layout-95730b41 wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-bottom:0\">\n<p>6 months, 2025<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-global-padding is-layout-constrained wp-container-core-column-is-layout-95730b41 wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-bottom:0\">\n<p class=\"has-medium-font-size\">Lead UX\/UI designer<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1134\" style=\"aspect-ratio: 1920 \/ 1134;\" width=\"1920\" controls src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/2026-03-18-15-21-15.mp4\"><\/video><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-7e99577a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:0;padding-bottom:var(--wp--preset--spacing--50);padding-left:0\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-asterisk has-accent-3-color has-text-color has-link-color wp-elements-b2d0d50266f7fbf2404d3fb5d28f4719\">Design process<\/h2>\n\n\n\n<figure class=\"wp-block-image alignwide size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1839\" height=\"989\" src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Design-process-model-no-title.png\" alt=\"\" class=\"wp-image-169\" srcset=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Design-process-model-no-title.png 1839w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Design-process-model-no-title-300x161.png 300w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Design-process-model-no-title-1024x551.png 1024w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Design-process-model-no-title-768x413.png 768w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Design-process-model-no-title-1536x826.png 1536w\" sizes=\"auto, (max-width: 1839px) 100vw, 1839px\" \/><\/figure>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center is-style-asterisk has-accent-3-color has-text-color has-link-color wp-elements-d5d39618cec71aef8f73c3dad39581d9\">#1 Discover &amp; Define<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-base-color has-alpha-channel-opacity has-base-background-color has-background\"\/>\n\n\n\n<div class=\"wp-block-group alignfull has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-88e01626 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:0;padding-bottom:var(--wp--preset--spacing--50);padding-left:0\">\n<div class=\"wp-block-columns alignwide has-medium-font-size is-layout-flex wp-container-core-columns-is-layout-4b5cfc71 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded is-style-rounded--1\" style=\"margin-top:0;margin-bottom:0\"><img loading=\"lazy\" decoding=\"async\" width=\"1372\" height=\"1197\" src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/user-research-1.png\" alt=\"\" class=\"wp-image-192\" style=\"aspect-ratio:1;object-fit:cover;width:auto;height:800px\" srcset=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/user-research-1.png 1372w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/user-research-1-300x262.png 300w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/user-research-1-1024x893.png 1024w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/user-research-1-768x670.png 768w\" sizes=\"auto, (max-width: 1372px) 100vw, 1372px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-bottom:0;flex-basis:40%\">\n<h2 class=\"wp-block-heading is-style-default\">5 in-depth user interviews<\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-small-font-size\" style=\"margin-top:0;margin-bottom:0\">User&#8217;s responsibility<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-small-font-size\" style=\"margin-top:0;margin-bottom:0\">Users&#8217; location<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-303e3cf6 wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px\">\n<p>Customer services, warehouse personnel, accountant<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-303e3cf6 wp-block-column-is-layout-flow\" style=\"padding-top:0px;padding-bottom:0px\">\n<p>the Netherlands, the United State, Canada, and Malaysia<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-contrast-3-color has-alpha-channel-opacity has-contrast-3-background-color has-background is-style-wide\"\/>\n\n\n\n<p>Cross-functional insights from five international users across diverse entities highlight three critical findings:<\/p>\n\n\n\n<details class=\"wp-block-details is-style-arrow-icon-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\ud83e\udd72The lack of distinct environments for different order types creates significant cognitive load, leading to confusion during task execution.<\/summary>\n<p class=\"has-contrast-2-color has-text-color has-link-color has-small-font-size wp-elements-ca5b846995c8d3240b526d1cbe695353\">The color is not being used wisely which caused the user press the wrong buttons in wrong steps and cause insignifficant ireversable actions being done. <\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-arrow-icon-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\ud83e\udd14Fragmented functional placement across pages disrupts user intuition and results in frequent operational errors and misclicks.<\/summary>\n<p class=\"has-contrast-2-color has-text-color has-link-color has-small-font-size wp-elements-a39edb5c014343e5aa70b4a8bfc22df2\">Current order workflows present a &#8216;one-size-fits-all&#8217; interface that lacks functional segmentation, forcing distinct user roles\u2014such as Customer Service and Warehouse personnel\u2014to navigate through irrelevant data and features to find their specific tasks.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-arrow-icon-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\ud83d\ude13Inconsistent design patterns and color semiotics fail to provide clear visual cues, preventing the interface from guiding users toward their next logical action.<\/summary>\n<p class=\"has-contrast-2-color has-text-color has-link-color has-small-font-size wp-elements-a7d06e0f586ae20128c88fd2a972729e\">Poor color application and design inconsistency create high operational risks, frequently misleading users into taking incorrect, irreversible steps or creating artificial bottlenecks in the user journey.<\/p>\n<\/details>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\">\u2193 Prlblem statement<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-211e78ad wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-contrast-3-color has-text-color has-link-color has-heading-font-family wp-elements-aa8cd52e1a43395ae3abc326db169324\">Problem statement<\/p>\n\n\n\n<p class=\"has-text-align-center has-heading-font-family has-x-large-font-size\" style=\"font-style:normal;font-weight:400;line-height:1.2\">The lack of <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-3-color\">visual consistency<\/mark> and <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-3-color\">scattered functionality<\/mark> prevents users from distinguishing between order types, causing them to <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-3-color\">misuse<\/mark> features and lose track of their workflow.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center is-style-asterisk has-accent-3-color has-text-color has-link-color wp-elements-979b2d1412ab0157086a94364eff81c7\">#2 Develop <\/h2>\n\n\n\n<div class=\"wp-block-group alignfull has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-d89aad35 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1da03c2a wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading\">High-fidelity prototype testing<\/h2>\n\n\n\n<p>Our 8 prototype testing confirms that these features support diverse user needs by minimizing distractions and enabling task-specific focus throughout the journey.<\/p>\n\n\n\n<details class=\"wp-block-details is-style-arrow-icon-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\ud83d\udea9 Dynamic functional adaptability<\/summary>\n<p class=\"has-contrast-2-color has-text-color has-link-color has-small-font-size wp-elements-0642138178a7739fa46bcb7bbf5b2093\">Tailoring system functionalities based on specific shipment status and payment requirements to ensure task-relevance.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-arrow-icon-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\ud83d\udea9 4 Order type classification<\/summary>\n<p class=\"has-contrast-2-color has-text-color has-link-color has-small-font-size wp-elements-9ef1246de1bff9278c32037b43c27a5f\">Establishing four distinct order types\u2014Website, Sales, OF, and Service\u2014to streamline internal processing and management.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-style-arrow-icon-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\ud83d\udea9 Context-aware user flows<\/summary>\n<p class=\"has-contrast-2-color has-text-color has-link-color has-small-font-size wp-elements-b634cdbf3068a733dd17ecef8799b464\">Delivering customized navigation paths and information architecture for each order type, optimizing the detail view for specialized decision-making.<\/p>\n<\/details>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">\u2193 Deliver<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-rounded--2\"><img loading=\"lazy\" decoding=\"async\" width=\"1327\" height=\"784\" src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Gemini_Generated_Image_qrhoi2qrhoi2qrho.png\" alt=\"\" class=\"wp-image-189\" style=\"aspect-ratio:4\/3;object-fit:contain\" srcset=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Gemini_Generated_Image_qrhoi2qrhoi2qrho.png 1327w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Gemini_Generated_Image_qrhoi2qrhoi2qrho-300x177.png 300w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Gemini_Generated_Image_qrhoi2qrhoi2qrho-1024x605.png 1024w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Gemini_Generated_Image_qrhoi2qrhoi2qrho-768x454.png 768w\" sizes=\"auto, (max-width: 1327px) 100vw, 1327px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-4c9f4ff2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40);padding-left:0\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-asterisk has-accent-3-color has-text-color has-link-color wp-elements-92d2f23abeaacfe8df8a988db7930659\">#3 Deliver<\/h2>\n\n\n\n<div style=\"height:100px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:60% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"631\" src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/design-system-1024x631.jpg\" alt=\"\" class=\"wp-image-142 size-full\" srcset=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/design-system-1024x631.jpg 1024w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/design-system-300x185.jpg 300w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/design-system-768x473.jpg 768w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/design-system-1536x947.jpg 1536w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/design-system.jpg 1979w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Comprehensive design system<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Building up consistent visual language guideline for 30+ UI components. This support us to streamline the color usage based on intention over 40+ pages in the system.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:auto 56%\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Distinct user flows<\/h2>\n\n\n\n<p>There are four key order types with distinct fulfillment criteria:<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Sales order<\/strong>: Includes shipment, payment, and custom pricing or requirements.<\/p>\n\n\n\n<p><strong>Website order<\/strong>: Includes shipment, payment, and fixed pricing via the official website.<\/p>\n\n\n\n<p><strong>Order fulfillment order<\/strong>: Focuses solely on shipment. <\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Service fulfillment<\/strong>: Focuses solely on service fees.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"657\" src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Frame-628747-1-1024x657.png\" alt=\"\" class=\"wp-image-154 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Frame-628747-1-1024x657.png 1024w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Frame-628747-1-300x193.png 300w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Frame-628747-1-768x493.png 768w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/03\/Frame-628747-1.png 1382w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:100px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:55% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"624\" src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/statuses-3-1-1024x624.png\" alt=\"\" class=\"wp-image-199 size-full\" srcset=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/statuses-3-1-1024x624.png 1024w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/statuses-3-1-300x183.png 300w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/statuses-3-1-768x468.png 768w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/statuses-3-1.png 1401w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Smart status management<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">By <strong>automating<\/strong> the conditions for different order types, we eliminate manual status changes that lead to errors and confusion. Each order features a <strong>primary status <\/strong>that indicates whether it is fulfilled. <strong>Shipment <\/strong>and <strong>Payment<\/strong> serve as <strong>sub-statuses <\/strong>, which are triggered by specific actions.<\/p>\n\n\n\n<p>For example, a <strong>Sales\/Website Order<\/strong> is only marked as &#8220;Fulfilled&#8221; once it is both fully shipped and paid. In contrast, <strong>Service Orders<\/strong> or other fulfillment types only require either shipment or payment to trigger the final fulfillment status.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 56%\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Card-based functional organization<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Utilizing a card-sorting approach reduces cognitive load, allowing users to locate specific actions more efficiently. The cards are prioritized according to the importance of each order stage:<\/p>\n\n\n\n<p>The order of the cards are also being prioritized by the importance of each stages. <\/p>\n\n\n\n<p><strong>Status Card:<\/strong> Displays essential high-level order information.<\/p>\n\n\n\n<p><strong>Products Card:<\/strong> Manages ordered items and shipment details.<\/p>\n\n\n\n<p><strong>Payment Card:<\/strong> Handles pricing, payment methods, and invoices.<\/p>\n\n\n\n<p><strong>Details Card:<\/strong> Manages customer-specific order data.<\/p>\n\n\n\n<p><strong>Requirement Card:<\/strong> Outlines customized ordering and shipping instructions.<\/p>\n\n\n\n<p><strong>Timeline Card:<\/strong> Tracks all actions and operators in chronological order.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"985\" height=\"1024\" src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/cards-orange-1-985x1024.jpg\" alt=\"\" class=\"wp-image-197 size-full\" srcset=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/cards-orange-1-985x1024.jpg 985w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/cards-orange-1-289x300.jpg 289w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/cards-orange-1-768x798.jpg 768w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/cards-orange-1.jpg 1034w\" sizes=\"auto, (max-width: 985px) 100vw, 985px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:100px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:60% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"920\" src=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Shipment-1-1024x920.png\" alt=\"\" class=\"wp-image-212 size-full\" srcset=\"https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Shipment-1-1024x920.png 1024w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Shipment-1-300x270.png 300w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Shipment-1-768x690.png 768w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Shipment-1-1536x1380.png 1536w, https:\/\/wildesignagency.com\/wp-content\/uploads\/2026\/04\/Shipment-1-2048x1840.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Divided responsibilities<\/h2>\n\n\n\n<p>The shipment process is a coordinated effort between Customer Service and Warehouse personnel to ensure order accuracy and logistical efficiency.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Customer Service (CS) Responsibilities<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Order &amp; Status Management:<\/strong> Oversees the end-to-end order lifecycle and maintains timely communication with the client.<\/li>\n\n\n\n<li><strong>Inventory Allocation:<\/strong> Reserves stock from the optimal warehouse location, strictly adhering to <strong>First-In, First-Out<\/strong> protocols.<\/li>\n\n\n\n<li><strong>Supply Coordination:<\/strong> Initiates and manages new purchase orders to suppliers whenever internal inventory levels are insufficient.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Warehouse Personnel Responsibilities<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inbound &amp; Outbound Logistics:<\/strong> Focuses on the physical receipt of goods from suppliers and ensuring all customer orders are dispatched on schedule.<\/li>\n\n\n\n<li><strong>Shipment Lifecycle Execution:<\/strong> Manages the progression of each shipment through six sequential sub-statuses: <strong>Planning \u2192 Picking \u2192 Checking \u2192 Packing \u2192 Booked \u2192 Dispatched.<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>I think the process is getting more clear and prettier then before!\u2028 <\/p>\n\n\n\n<p>&#8211; customer service personeel based in the Netherlands<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Intro Time Role Order management 6 months, 2025 Lead UX\/UI designer Design process #1 Discover &amp; Define 5 in-depth user interviews User&#8217;s responsibility Users&#8217; location Customer services, warehouse personnel, accountant the Netherlands, the United State, Canada, and Malaysia Cross-functional insights from five international users across diverse entities highlight three critical findings: Problem statement The lack [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wildesignagency.com\/index.php\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wildesignagency.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wildesignagency.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wildesignagency.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wildesignagency.com\/index.php\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":46,"href":"https:\/\/wildesignagency.com\/index.php\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":219,"href":"https:\/\/wildesignagency.com\/index.php\/wp-json\/wp\/v2\/pages\/78\/revisions\/219"}],"wp:attachment":[{"href":"https:\/\/wildesignagency.com\/index.php\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}